CUSTOMIZATION If you are interested in commissioning digital-couture for a custom design or would like to customize an item in the shop, please contact us directly at so we can give you an accurate quote for the job. Whether you'd like to slightly change the design, use alternate materials and/or change the size of a piece, we would love to work with you to create a one-of-a-kind design.

PRICING digital-couture quotes custom projects on an individual basis and any estimate given is unique to your needs due to the fact that no two projects are the same.

PAYMENT digital-couture only uses PayPal as a means of payment and all orders must be paid in full prior to your order being shipped or before your project begins. A non-refundable deposit of $100 or 50% of your order, whichever is lower, will be required to hold a start date for 3 days. After 3 days, the quoted date will be available for everyone and a new date will be given if the quoted date is booked by a prospective client. The deposit will come out of your order’s total. Once you have decided on your order, you will need to pay in full 3 days prior to our project start date.

TURNAROUND LOGO, BRANDING AND DESIGN: The turnaround time for ANY graphic design work will depend on the scope of the project. All timelines will be discussed and agreed upon by all parties prior to the commission of any work that takes place. If you have a specific deadline, please let us know prior to the start of your project. If necessary, a rush order may be a possibility for an additional fee.

PAPER PRODUCTS: The average turnaround time for custom stationery is up to 2 to 4 weeks after the order is placed, depending on what you are ordering. Shipping time excluded. After a on-to-one session, you will be notified of the approximate lead time for your project. Wholesale orders may be slightly longer. If you have a specific deadline, please contact digital-couture prior to placing your order. If necessary, a rush order may be a possibility for an additional fee.

PILLOWS: The average turnaround time for digital-couture pillows can take up to 5 - 7 days after the order is placed. Shipping time excluded. Wholesale orders are slightly longer. If you have a specific deadline, please contact digital-couture prior to placing your order. If necessary, a rush order may be a possibility for an additional fee.

CANCELLATIONS Because of the nature of the items sold by digital-couture {design services and custom-ordered materials}, refunds are not available after the commencement of the project{s}. If there is no communication or non-payment after 7 days, we will notify you. After 10 days, we will give a final notice and the following day it will be considered a cancelled transaction and all monies are due immediately. Contact if you have any questions.

SHIPPING Most items in the shop are shipped via USPS or FedEx Ground. The approximate shipping time with either method is up to, 4 to 5 business days.

RETURNS In-stock items are non-refundable. Personalized or customized items cannot be returned, refunded or exchanged. In the event of an error made by digital-couture, rest assured that we will do everything possible to resolve the error, up to and including reprinting. Once we are notified of an error, we will offer you an exchange or a credit towards a future purchase with the quickest shipping possible. Refunds are not available on design services and custom-ordered materials.

Please note that we cannot accept returns due to customer input errors {i.e. typos}, and that in approving your final proof you accept responsibility for any errors. If errors are discovered after proof approval, we are required to charge for a reprint.

DEFECTS Any claim for defective merchandise should be reported to digital-couture within forty-eight {48} hours of delivery. In the event you receive merchandise defective from shipping, you must contact digital-couture and all returns must be approved prior to returning. digital-couture does not accept returns on first quality merchandise for any reason.

DAMAGE CLAIMS digital-couture will make every commercially reasonable effort to pack only first quality merchandise with carrier approved packing materials. digital-couture is not responsible for damage in transit and does not insure packages with the carrier, unless customer specifically requests it. If you would like to insure your package{s}, contact digital-couture at the time you place your order. If your shipment is damaged in transit, you agree to contact the carrier and digital-couture within forty-eight {48} hours of delivery. You also agree to save all packaging materials and product. You further agree not to cancel or contest payment or deduct from any invoice any amount due to digital-couture as a result of a damage claim. The carrier will conduct an investigation for the damage claim and they and/or digital-couture will contact you once the investigation is concluded to resolve the issue.

COPYRIGHTS All custom designs are the sole property of the buyer and digital-couture. Your brand designs, as a whole, will never be used as part of another clients branding. digital-couture reserves the right to use any of the designs created by digital-couture for portfolio and promotional use only.

digital-couture is free to use fonts in our designs, but the distribution of these items can be a problem. Even freely available fonts carry licenses, many of which prohibit or require payment for commercial use. For this reason, fonts will be converted to outlines {graphic shapes}.

Photo Submission

SENDING US YOUR PHOTO For custom stationery orders, you can wait to submit a photo if you do not have the perfect image ready today. Just complete your card order without the photo and proceed to the checkout page. Please indicate in the “Special Instructions” box that you will be sending in a photo shortly. When you are ready to submit your image, follow the instructions below to send in the proper format and to start the photo submission process.

PHOTO QUALITY Please note that the overall appearance of your card will depend on the quality of your digital photo you submit. To avoid compromising print quality of your image, please do not re-size, lighten/darken or color correct your photo before uploading. If you have any special requests regarding: cropping, resizing or tinting your photos, please contact digital-couture. Also, take note that we may need to crop your photo in order to make it fit properly in your card layout and we'll always make every effort to contact you if we encounter any kind of photo issues.

PHOTO FORMAT We recommend uploading your original photos in .jpeg format using a third party email client such as Dropbox. The minimum resolution should be 1066 x 994 pixels. If you encounter any problems while emailing your photo, please contact us. Color images can be converted into black and white or sepia tone at no additional charge.

APPROVAL PROCESS Once an initial design is finished, digital-couture will email a proof of the design to the customer for approval. Your response to the email without any further changes will constitute as a final approval to move forward with the printing process. If errors are discovered after proof approval and printing, we are required to charge for a reprint.